FAQ
MY ORDER
How do I check my order status?
Once you get the tracking number sent to your email. Please allow 5-7 days for the information to sync to the tracking number because the carrier’s site hasn't scanned and entered the package tracking information into their system yet. But we guarantee that this order is then in shipped status.
I changed my mind, can I cancel or modify my order?
When you place an order, you have 4 hours to contact us: customerservice@prints10.com, request a cancellation or modification.
After 2 hours, we’ve already started working on your order and it is too late to cancel it or modify it.
To cancel an order, please provide all the details concerning the items you want to cancel as well as your order number.
To modify an order, please include all the details of your order: order number, style, size and color then specify the item you would like to change it for in your email and we’ll do our best to help you!
How can I track my order?
Click here to track your order
What should I do if order never arrived/lost/stolen shipments?
Please note PRINTS10 Official is not responsible for any shipping deliveries not received. Please contact customerservice@prints10.com , and we will file a claim on your behalf.
Kindly note this process may take 30-45 business days for international shipments to investigate with the carrier.
PRODUCT
What should I do if my products are broken?
If the product you received is damaged, please follow these steps:
- Take a photo of the damaged product and the express packaging
- Send an email to customerservice@prints10.com to contact us as soon as possible. You can also tell us if you want a replacement, gift card or refund.
- Please be patient and we will deal with it as soon as possible.
Are you vegan and cruelty-free?
YES! All the product PRINTS10 offered is proudly vegan and cruelty-free (we love our furry friends!).
How is your product quality?
First, we hate crap! We cut on margins to make sure we deliver you high-quality products using premium materials.
They are made soft for comfort and are known for their quality, durability and great look so you can feel the vibe when you wear them!
For further information on the materials we use, check on the Product Details available on our product pages.
OTHER
Any question?
You can send email to customerservice@prints10.com We will be happy to assist you.